In response to European customers request while they seek top quality vacuum tubes, we are starting a pilot program for shipping to European countries with Import Charges Prepaid, as of Feb 1st, 2024.
Terms and Conditions:
- First set currency to EUR
To participate the ‘EUR – Import Charges Prepaid’ pilot program, you MUST first set purchase currency to EUR from the website currency selection dropdown list.
Placing orders with pricing in currencies other than EUR (such as USD or CAD) do NOT qualify for ‘Import Charges Prepaid’ pilot program to European countries. If you prefer, you can still place order in USD currency but you must pay all import charges to your countries’ tax authority directly at the time of import & delivery, at your own extra expenses.
2. Prepaid Import Charges quoted by DHL portal
The Euro currency price shown on our website has been calculated to include Import Charges such as duty, tax and customs processing fees to selected western European countries, as per estimates provided through DHL Express International shipping portal. If your country has other special levy for imported goods not included in DHL portal quotation we have received, it is not included in our website quoted price.
3. Use DHL Express shipping for smooth delivery experience
We strongly recommend ALL European customers who wish to use the ‘Import Charges Prepaid’ pilot program to use DHL Express shipping option. We engage DHL Express as import broker to bill and collect import charges from OUR shipping account. This can greatly speed up delivery process.
If for some reason, DHL still requests you to make certain fee payment before they can deliver the shipment to you (yes sometimes DHL processing error does happen), please make payment promptly so that you can receive delivery right away. Please also remember to request and keep your ‘import charges’ invoice / receipt from DHL, scan them as picture or .pdf files, then send them to us via email for your refund. Please note the refund amount is between the actual charges and maximum UP TO 20% of the item value in your order, excluding any service fee, insurance and shipping freight charges.
4. Postal office shipping option doesn’t work for ‘Charges Prepaid by us‘ – Pay to Postal Office first then claim refund from us
If you opt to use Postal Service during checkout for your order, the carrier (Postal Service) in your country CANNOT and WILL NOT bill import charges back to sender (that is us outside of your country). You may have to line up at your local postal office service counter to pay in person or pay online for import charges out of your pocket prior to taking delivery.
In the case of Postal Service delivery, please make the required payment by your country’s authority, obtain your ‘import charges’ invoice / receipt from such authority, scan them as picture or .pdf files, then send them to us via email for your refund. We CANNOT issue refund based on verbal / email of ‘I paid such and such at the time of delivery’. An invoice and payment receipt must be presented at the time of refund request.
Please note the refund amount is either the actual charges or MAXIMUM UP TO 20% of the item value in your order, excluding service fee, insurance and shipping freight charges.
If you used PayPal or Credit card (by Stripe) as payment method to pay in Euro currency, your Euro funds paid to us were automatically converted to US Dollars when PayPal or Stripe released to us at the time of your order (we do NOT receive Euro funds to our banks from these card payment processors). We can only refund the US currency equivalent Euro amount at the time of refund. There may be a small shortfall to you, due to exchange currency charges by financial intermediaries and due to unexpected international exchange fluctuations – we have no way to claim these charges back so they will have to be born by the buyer in the order.
5. Pilot program maybe subject to change or cancellation without notice
Due to the complexity of regulations in multiple European countries, this Pilot program may be subject to change or cancellation, if it doesn’t work out smoothly as we expected. The success of the program relies on the accuracy by DHL shipping portal, and destination country’s policy stability over long term.
Please be rest assured that if your order was placed with ‘Import Charges Prepaid’ with us and payment completed, we will honor the program terms and conditions, even if the Pilot program is cancelled before your shipment delivery.
We hope the above pilot program will allow our European customers to have better understanding of the total cost to expect when placing tube order with us in Canada!
Happy tube rolling and happy listening!
Grant Fidelity – Premium Vacuum Tubes