Category Archives: Shipping Questions

What if a tube is ‘out of stock’?

When placing order on the website, you may be notified that a product is ‘out of stock’ at time of order or after the order is placed (we take many phone orders so the website stock level may not have been updated in real time).

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About invoice for customs clearance

Depending on your residence country’s customs regulations, duty and taxes will be assessed by your country based on the commercial invoice value provided with a parcel.

WE ship all parcels with a separate customs invoice (not the order invoice you receive from the purchase from this website). The customs invoice will not expose your Paypal email or other financial information unnecessarily in case the parcel is lost in transit. Please keep your electronic invoice received at the time of order – it’s your purchase record for future warranty.

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