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Category Archives: Shipping Questions
When placing order on the website, you may be notified that a product is ‘out of stock’ at time of order or after the order is placed (we take many phone orders so the website stock level may not have been updated in real time).
When the product listing has ‘out-of-stock’ notice and if we have plan to re-stock it, we will be glad to accept pre-order with payment by credit card or Paypal. Your pre-order will have priority over others to be fulfilled once new stock arrives. Many GF Grade A tubes have waiting list once it becomes out of stock – these tubes are of limited quantity. First come first serves so please get your pre-order in line as soon as you can.
In each factory run of tube production, tubes meeting Grant Fidelity test method Grade A requirements are very limited (less than 25%). We will never ship lower quality grade tubes in order to fulfill shipment.
If a tube is out of stock and your order has been placed, we will email you in 24 hours letting you know of future stock availability. You have the option either to take an immediate full refund or your order will be in line among other pre-orders for guaranteed fulfillment from new arrival stock.
Depending on your residence country’s customs regulations, duty and taxes will be assessed by your country based on the commercial invoice value provided with a parcel.
WE ship all parcels with a separate customs invoice (not the order invoice you receive from the purchase from this website). The customs invoice will not expose your Paypal email or other financial information unnecessarily in case the parcel is lost in transit. Please keep your electronic invoice received at the time of order – it’s your purchase record for future warranty.
If you have special request related customs invoice, please add in the notes section in your order. We will accommodate as much as we can.