Tag Archives: packaging

Why my tube box isn’t in perfect shape?

Well, we audiophiles live on perfection but sometimes it’s hard to achieve. We make every efforts to make our tubes as high quality as we can, but sometimes the tube package boxes get damaged in wholesale shipping due to rough handling.

We do not stock extra boxes in warehouses as all tubes are air shipped from factory. Shipping an empty box will cost the same as we ship a box with products in it. To maintain cost effective on all products, we try to eliminate the unnecessary expenses and use the funds to source great products for audiophiles.

If you get a tube box with latch missing or slight wear and tear, we ask your kind understanding of the international shipping challenges and we hope to service you better next time.

We never cut corners on tube quality, but sometimes the box corners might be cut unintentionally 🙂 Thank you for your kind understanding.

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